Terms and ConditionsOnline Booking: All rates are based on number of bedrooms in cabin. First night's rental is required to secure your reservation. When booking online, you will receive a email confirmation to confirm your reservation. Once you have received your confirmation, your reservation is guaranteed. Please check for accurate dates, cabin number, & number of nights. You may call & confirm your reservation during our office hours:
Monday through Friday 10:00 a.m. - 6:00 p.m.
Saturday and Sunday 10:00 a.m. - 3:00 p.m.
Reservation Policy: Two night minimum reservation on weekends, five night minimum on most Holidays, call for one night stay. To confirm reservation, 1st nights rental is required at time of booking. We now accept Visa, MasterCard, Discover and Amx we apologize we do not accept cash.Upon receipt of your first night's rental, a confirmation will be e-mailed to you. Seven days prior to your reservation you will receive an email reminding you that your ballance is due and will automaticly be deducted from the credit card you provided. The day before you arrive you will get another email with your arrival infromation. Renter must be at least 21 years of age to reserve and check-in.
Check-in Time is 4:00 PM **We cannot guarantee check in until 4:00 PM.
Check-out Time is 10:00 AM
Cleaning Fee: A one-time cleaning fee is required for each cabin reservation. Cleaning fee prices are subject to change without notice. Anything left in the cabin that has to be mailed back will be a $25.00 fee plus the cost of shipping.
Keys must be returned to the lock box at the time of check-out. Guest(s) are issued one set of keys at check-in. As our cabins are privately owned properties, the guest(s) are responsible for any lost keys. If the locks at the unit must be re-keyed in the event that keys are lost, misplaced, not returned, etc. by the guest(s), the cost of this procedure will be $150.00 and the responsibility of the guest(s). Guest acknowledges Tanglewood Cabins authority to charge the guests credit card for any fee incurred.
Cancellation Policies: Tanglewood Cabin Rentals does not issue refunds or credits back to cards. No shows will be charged entire rental amount. Cancellations made 14 days prior to arrival will receive a $75 cancellation fee with remaining monies held toward a future booking within 6 months of the cancellation date. Cancellations made within 14 days for a 1 and two bedroom, 30 days days for a 3 bedroom and four bedroom; of arrival will result in a complete forfeiture of money paid to date.. Deer Crossing Lodge cancellations made 90 days prior to arrival will be charged a $150 cancellation fee with the remaining money held toward a future booking within 6 months of the cancellation date. Deer Crossing Lodge cancellations made within the 90 days of arrival will result in complete forfeiture of deposit plus the remaining balance due.
"No Shows" : Your credit card will be charged the Total amount of your reservation, PLUS a $25.00 Administration Fee and your cabin will be released by 11:00 a.m. the next day. Please don't let this happen. No exceptions to this policy will be made.
Appliance or Mechanical Failure: In the event of appliance or mechanical failure of any type at the unit, Tanglewood Cabins will make every attempt to repair the problem or move the guest(s) to a different unit if possible. Please notify the office immediately of any problems that you encounter. Please keep in mind that the property has been reserved and held for you and that others may have been turned away.
Reservation Rescheduling Policy: When rescheduling, you must reschedule within 14 days prior to your arrival for a 1 or 2 bedroom cabin. A 30 days’ notice prior to arrival for a 3,and 4,bedroom cabin. No refunds for early departures. Guest acknowledges Tanglewood Cabins' authority to charge the guests credit card for any fee incurred. In the event you need to reschedule or make changes to your reservation a $30.00 fee will apply for each additional change. Any and all changes must be made 14 days or more from your date of arrival. Limit one change per reservation.
Damages & Extra Cleaning: Guest(s) shall leave premises in neat and undamaged condition. All cooking utensils must be washed and put away. All food must be removed from refrigerator and cabinets. All garbage must be put into garbage cans and not left scattered around the cabin. Furniture must be placed in its original location. All soiled linens must be placed in the bathroom. Smoking is strictly forbidden inside the cabins. If you choose to smoke outside your cabin, please use the ashtrays that are provided. Please also be sure to smoke in such a location that your smoke does not drift inside through doors or windows. You are responsible for emptying ashtrays prior to departure (make sure all butts are completely extinguished). Any smoke smell inside the cabin and butts thrown in the yard will result in a $200 fee. If extra cleaning is needed you will be charged an additional cleaning fee at Managements discretion. Guest acknowledges Tanglewood Cabins authority to charge the guest credit card for any fee incurred. Cabins which have hot tubs have the hot tub rules clearly posted and these rules must be adhered to at all times by all guest(s). Guest will be held responsible for any irremovable stains (clay, makeup, etc..) or damage caused to towels or linens at a cost of $15.00 per towel and $50.00 per sheet. Flushing sanitary napkins down the commode will result in major damage to the septic system. A minimum $250 expense to repair the septic system will be added to your rental fee.
Guest(s) shall be solely responsible for any property damage, accident, injury, or loss sustained by any person including loss of money, jewelry, and any other items of personal property arising out of or in any way related to guest(s) request. Guest(s) shall inspect and be familiar with property use and application such prior to using them. Guest(s) hereby agrees to indemnify and hold Tanglewood Cabins and/or homeowner harmless and not responsible for any and all claims including those of third parties arising out of or in any way related to guest(s) use of premises or the items of personal property therein. Guest(s) assumes the risk of injury or other loss's relating to any recreational activities and will not hold homeowner and Tanglewood Cabins responsible with respect there to. Homeowner and Tanglewood Cabins are not responsible for articles left on premises. Lost and found items will be held for 14 days. After such time all items will be donated to charity.
All properties are privately owned and have different subscription packages for cable. Tanglewood Cabins does not guarantee any programming with regard to television program reception at our properties.
Access For Repairs: A Tanglewood Cabins authorized employee or authorized repairman may enter the premises during business hours for any purpose connected with the repair, care or maintenance of the premises.
Roads: All cabins are on gravel roads. The Helen area is mountainous, and therefore some roads and/or driveways may be slightly steep. They are all accessible by any type of vehicle, however if you are arriving by motorcycle or will be towing a trailer, please contact us prior to making a reservation so we may determine which cabin location will allow for easiest access.
Hot Tubs: For your protection, hot tubs are drained and refilled before guest arrival. Please note that it takes between 4 and 6 hours for a hot tub to heat back up to operating temperature. There is a $50.00 fee if guest requires/requests that an additional cleaning of the hot tub occur during their stay. Due to guest negligence no oils, food, glass are allowed in the hot tub.
Pets: (DOGS ONLY! NO CATS!) Some cabins do allow pets. (25 LBS or LESS)There will be a $25.00 non-refundable fee per pet. (2 PET MAXIMUM),Pets larger than 25 lbs requires a $50.00 Evidence of pets in a property where pets are not allowed will result in ADDITIONAL CHARGES TO THE GUEST. If your pet is going to be on the furniture you MUST bring your own blanket or sheet for your pet to sit on. This is to protect the furniture and to avoid additional cleaning charges.Guest is responsible, at the time of making a reservation, to notify Tanglewood Cabins of the type and weight of pet. If no pet is listed on the lease, no pet should occupy the property. Any excessive cleaning required due to pet hair, stains, etc. will be charged to the guest.
Animals and Insects: All cabins are treated by a professional pest control company on a regular base. However, guests are in the mountains and woods and depending upon the time of year may encounter Bear, Deer, Turkey, Ladybugs, Carpenter Bees, Wasps, Yellow Jackets, Scorpions, Ticks, Ants, Chiggers, etc... Guests are encouraged to dress accordingly and to bring insect repellent for outdoor activities.
No House Parties or Extra Guests Rental: guest understands and agrees that we accept families, married couples, and responsible adults over the age of 21 only. Guest(s) also agree that the premises shall not be occupied by more than the number of people stated on the reservation. If the unit is occupied by more than the number of people stated; it will result in loss of total rent, and/or additional charge to credit card along with guest will have to vacate cabin. Occupants in use of premises shall not disturb or offend neighbors in any manner. The use of any firearms or fireworks is strictly prohibited. Any complaints of any nature will be dealt with on a case-by-case basis and dealt with accordingly. Please respect your neighbors and keep the noise level down between the hours of 10:00 p.m. and 8:00 a.m.
Published Rates Information: All Published rates are nightly rates. Please be advised that all rates do not include the applicable taxes and/or fees. The rates, taxes, and fees are subject to change without notice.
Listings Information: All information pertaining to individual listings is believed to be accurate but cannot be guaranteed.
Loss & Damages: Guest(s) agrees to indemnify and save Tanglewood Cabins, its employees, and contractors free and harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with the rental of any unit/property, including but not limited to any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by guest(s) or any invitees. This also includes any rental equipment or services ordered through Tanglewood Cabins for guest use.
Property Becoming Unavailable: In the event that the owner of his privately-owned dwelling elects to remove his property from the management responsibility of Tanglewood Cabins, or property becomes unavailable due to sale or damage, Tanglewood Cabins shall not be held liable by guest(s). However, Tanglewood Cabins will make every effort to move the guest(s) reservation to a comparable property for that same time period if at all possible. A move of this nature may result in an increase or decrease in the rent charges depending on the property that is mutually agreed upon between Tanglewood Cabins and the guest(s). If no agreement can be reached the guest will be provided with a refund in the form of a gift certificate that may be applied toward a future stay.
Linens and Supplies: Tanglewood Cabins does not provide daily housekeeping service, but provides all guests with a starter set only of linen, paper towel, soap, dish detergent, toilet tissue, and liner for each trash container. If guest is in need of more supplies it is guest responsibility to provide their own for the remander of the stay. Tanglewood Cabin Rentals will provide complementary towel exchange per reservation stay. If you wish to exchange your towels, please call our office by 11:00am to schedule a drop off and pick up time.
Policy Violations: Any guest found not to be adhering to the terms and conditions above will be asked to leave premises immediately and will lose all monies put forth on the rental of the cabin(s). LIABILITY Renter shall hold Tanglewood Resort Cabins harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default or the Renter, his/her guests or invitees. The Renter acknowledges that Tanglewood Resort Cabins is acting solely in the capacity of Agent for the property owner and assumes no liability hereunder.
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